When purchasing products in the online store https://cz.pruvida.co (hereinafter referred to as: “platform”) as a consumer from the European Union (hereinafter referred to as “EU”), this contract concluded at a distance (hereinafter referred to as “Terms of Sale” or “conditions”), whereby the following legal entity is considered to be the seller of the goods and the operator of the platform:
Email: info@pruvida.co
(hereinafter referred to as “Pruvida”, “Seller”, “we”, “us” or “our”)
UK consumers should also note that the UK ceased to be a member state of the EU when it left the EU on 31 January 2020. As these Terms of Sale grant EU citizens consumer rights under EU law and member national law states, consumers based in the United Kingdom may no longer be subject to certain consumer protection laws. Deliveries to the UK may also be subject to additional import charges and value added tax (VAT) which may not have been foreseeable at the time of writing. We therefore ask UK-based consumers to contact their national consumer protection authorities before placing an order on the Platform and to contact Pruvida at info@pruvida.co if they have any questions about their rights or any unforeseen costs in relation to these Terms sales.
Before ordering products online on the Platform, please read these Terms of Sale carefully and check that the information in the order is complete and accurate before submitting the order.
You can report any errors or problems to us at info@pruvida.co.
Your use of this Platform is also governed by https://cz.pruvida.co/privacy-policy and Pruvida’s Terms of Use, which are incorporated herein by this link.
MEANS OF DISTANCE COMMUNICATION
Feel free to contact us at info@pruvida.co for any reason related to your purchase or for any other reason, including filing a complaint.
If we need to contact you or give you written notice, we will do so by email or post to the address you provided in your order.
APPLICABILITY, ACCESSES AND UPDATES OF THESE TERMS OF SALE
These Terms of Sale are available to you at the following link: https://cz.pruvida.co/terms-and-conditions/.
Please note that you will be asked to agree to these Terms of Sale before placing an order and making a payment.
These Terms of Sale constitute a legally binding agreement between you and Pruvida that you enter into by placing an order and making payment for goods sold on the Platform (hereinafter referred to as the “Product”).
If you refuse to accept these Terms of Sale, you will not be able to order any products from our platform or make any payments associated with those orders.
We may change these Terms of Sale at any time by changing this page. Please review this page from time to time to familiarize yourself with any changes we have made, as the Terms of Sale posted on the Platform at the time you place an order will govern the specific purchase on the Platform and will be binding on you.
In the event of any conflict or inconsistency between these Terms of Sale and any other information you may find on the Platform (including but not limited to information on our official support page: https://cz.pruvida.co/), the terms set forth in these Terms shall prevail sales.
We may also update other parts of our Platform from time to time and change its content at any time. We also reserve the right to restrict access to parts of our Platform, or even the entire Platform, at our sole discretion.
MAKING A COPY ON A PERMANENT MEDIA
You are entitled to ask us to deliver to you on a durable medium a copy of these Terms of Sale or the Terms of Sale that were in effect at the time you purchased a product on the Platform. Address such requests to info@pruvida.co.
SUBMISSION AND CORRECTION OF ORDERS ON THE PLATFORM
Eligibility to Place Orders
To place an order on the Platform, you represent and warrant to Pruvida that you are:
– a natural person who acts for a purpose that does not fall within his commercial, entrepreneurial, craft or professional activity (hereinafter referred to as the “consumer”), and
– that you are at least 16 years of age (or have reached the relevant age under the laws of the country) and are thus eligible to enter into a distance contract with Pruvida in accordance with these Terms of Sale, and
– you are not purchasing products for resale (i.e. you do not intend to resell them to other businesses, consumers or third parties).
If any of these conditions are not met, we reserve the right to restrict sales.
How to place an order
If you visit our platform and enable functional cookies, you will be shown the available products that we have for sale.
In the platform, you can browse product previews, clicking on one of them will show you more information about the given product.
By selecting a package or discount option, you can add the desired quantity of individual products to the cart and click the “Add to Cart” button to proceed to the checkout page.
On the checkout page, you need to enter the delivery information and choose the desired payment method.
You also have the option to check all the products in your cart and their prices, shipping costs, how much you need to get free shipping, see the total price you will have to pay us, and possibly add more products or offers to your cart.
You can then place your order by pressing the “Submit Order” button.
Your order will be accepted by us when the Products are dispatched to you, and we will send you an email confirming that your Products have been dispatched (an “Order Confirmation”).
At this point, you are entering into a distance contract with Pruvida under these Terms of Sale (the “Agreement”), and you may print or download a copy of these Terms of Sale and the applicable order confirmation for future reference.
If we are unable to deliver the product to you, we will notify you in writing and will not confirm or process the order.
Unsuccessful delivery of order confirmation
If you haven’t received an order confirmation email from us and it’s been a long time (i.e. more than 45 minutes) since your order was sent, try the following steps:
– please check your spam/advertising tab as your email software may mark our emails as spam. To avoid this, please add info@pruvida.co to your contacts / email address book; or
– contact us at info@pruvida.co and describe the situation to our support staff.
How to fix an error in an unshipped order
The platform guides you through the steps that must be completed before placing an order and making a payment.
If you wish to correct an error in the contents of the basket, you can always remove a specific product from the basket by reducing its quantity to 0 or by pressing the “-” button next to the relevant field.
You can also change the information you entered on the opt-out page or return to the previous part of the opt-out process by pressing the “Back” button in your web browser or by clicking on the company logo or the menu at the top of the platform.
How to correct an error in an already entered order
You can correct any order if it has not yet been sent for delivery. We start processing orders placed on our platform almost immediately.
If you find an error in an order that has already been placed, you should contact us immediately at info@pruvida.co. If the order has not yet left our warehouse, it is still possible to correct it.
If you wish to cancel your order, please read the “Cancelling an Order Before Delivery” section of this document.
Our right to refuse your order or cancel the contract
Although we constantly strive to ensure that the exact quantity of all products offered on the Platform is displayed, the fulfillment of all orders on the Platform is subject to the availability and stock of the products. We also reserve the right to cancel the contract by written notice in the following situations without being liable for any damages or costs other than refunding the amount we received from you in connection with the canceled contract:
PAYMENT
Payment methods
The payment methods available to you will be displayed to you during order processing, with Pruvida offering the following payment methods:
– cash on delivery (payment will be made directly upon delivery of the ordered products),
– credit card (accepted providers are listed on the order page),
– by PayPal.
We do not accept any payment methods other than those expressly stated above and available to you on the checkout page. We cannot be held responsible for financial or other damages that may arise as a result of making a payment through a payment method other than an available payment method and not using the fields for entering payment-related data.
Cash on delivery
If you chose cash on delivery as your preferred method of delivery and payment on the order page (if this option is available):
– we have the right to refuse some payment methods;
– we only accept payments in local currency;
– if you do not accept the order or pay the full amount at the time of delivery, we reserve the right to refuse delivery / transfer of ownership of the products.
Payment processing
The time when the amount for the order will be deducted from you depends on the payment method you chose at checkout. Payments can only be processed if the billing information can be verified.
If you pay by credit / debit card, we will try to debit the amount owed from your account immediately after the order has been dispatched.
In the event that no payment is received by us at the time of placing the order, an order confirmation will not be generated or sent to your email as your order will be considered cancelled.
Please note that we retain full legal title to all products until we receive the total amount for the order.
PRICES AND CURRENCY
All product prices on the Platform include Value Added Tax (VAT) and are usually quoted in Euro (EUR). The amount of value added tax (VAT) is indicated on the invoice.
Please note that changing the country of delivery may affect the price due to currency conversion or country specific prices.
If you change the delivery country on the order page to Great Britain, the Czech Republic, the Republic of Croatia (Croatia) or Hungary (Magyarország), prices will from then be shown in the local currency (i.e. British pounds (GBP), Czech crowns (CZK), Croatian kuna (Kn) or Hungarian forint (Ft)).
Delivery costs
The cost of shipping the Products to your location (“Delivery Charges”) is charged for each order and is shown on the checkout page and on the invoice. Shipping costs depend on the country your order is being delivered to.
If your cart meets or exceeds the limit (displayed and updated in real-time on the checkout page) for free shipping (also “free shipping”), no shipping charges will be applied to your order. Free shipping is available on all orders where the total price of the products included in the order meets or exceeds the amount shown on the checkout page.
You may also be entitled to free shipping if you meet other conditions, if they are explicitly stated on the order page at the time of dispatch.
Please refer to the Shipping & Tracking section of the support page for details on delivery costs .
Total price
The total price is shown on the order page and includes value added tax (VAT) and delivery costs. It is also listed in the Order Confirmation, which we recommend you print or download for future reference. If you pay by credit card, the total amount for the entire order will appear on your statement in your local currency.
If your local currency is different from the currency in which the prices are listed, your bank will use the exchange rate valid on the day of purchase to calculate the final amount. Your bank may use a different (even disadvantageous) exchange rate, for which we are not responsible.
PRICE CHANGES
Product prices are listed on the platform. Prices may change from time to time and any changes will not affect any existing order (one for which you have received an order confirmation from us).
DELIVERY
Products that are in stock will arrive in the EU within 3-7 working days, while delivery to the UK usually takes 2-7 working days.
For products that are not currently in stock, the delivery time can be up to 15 working days.
We do not ship on some public holidays.
Order delivery is complete when the products are delivered to the address you specified.
Our carrier may contact you from time to time to arrange delivery, confirm delivery details and possibly change the delivery date.
Products are shipped to you based on the information you provide us, and you are responsible for the accuracy of that information. If any regulations (including export/import regulations) are breached as a result of inaccurate information provided by you, you are responsible for that breach.
Please note: timeframes are given for normal (i.e. non-pandemic) circumstances, however, depending on your location and applicable regulations, there may be a slight delay beyond normal delivery times in the event of extraordinary circumstances beyond our control (e.g. lockdown due to with the Covid-19 pandemic).
Tracking code
After sending the order, you will receive a message from us with a tracking code. This code will allow you to track the delivery progress of your products (if this service is available).
For more information, see Shipping and Tracking on the Support page.
Delivery failed
If no one is available at your address to take delivery, the carrier may leave an attempted delivery notice stating that the order has been returned to the local depot. In this case, contact the carrier at the number listed on the delivery attempt notification.
You can check the correctness of the delivery details via the supplied tracking code, and we also recommend checking your email for delivery status messages from our carrier.
In case of further problems, contact us at info@pruvida.co.
RETURNS AND CANCELLATIONS
Cancellation of order before delivery
You can cancel your order free of charge and without giving a reason, until it is shipped. Please note that we start processing orders placed in our online store almost immediately.
If you wish to cancel your order, please contact us as soon as possible at info@pruvida.co If the order has not yet left our warehouse, we can still cancel it.
If we can cancel the order in our warehouse (ie the order has not yet been handed over to our carrier for delivery), we will cancel the order and send you a notification by email, and the cancellation will be free of charge and you will be refunded the full amount you paid us in relation to the canceled order they paid with the order.
If cancellation is not possible, the products will be delivered to you and you can return them in accordance with the procedure below.
RETURN OF DEFECTIVE PRODUCTS
Defective products
In addition to what is provided by the laws of your country, the delivered products may be considered insufficiently suitable for your order (“defective”) if the products were delivered to you damaged or incorrect, if the products are not of satisfactory quality, or if the products are not fit for purpose , for which they were supplied (as well as for any specific purpose which we have notified and warranted to you prior to the sale), or if the products do not match the advertisement (i.e. do not match the description on our site, or do not resemble the models or samples you were given presented at the time of purchase).
Defective products may be returned upon receipt as described below.
Request for the return of the goods and stating the claim for rectification
If you wish to return a defective product, please contact us at info@pruvida.co, describe the problem with the product and indicate the method of remedy you want, and you may want: (you can choose any of the remedies below in any order ):
If you wish to return a defective product, you should send us the above Request for Return and Request for Correction within 2 months of the discovery of the defect at the latest, and according to the applicable legal regulations of individual countries, this period may be extended in favor of the buyer.
According to general EU consumer protection legislation, we are responsible for any defect (non-conformity) of the product that manifests itself within at least two years from the delivery of this product, while according to the applicable laws of individual countries, this period can be changed in favor of the buyer. The above provision does not limit your statutory rights in any way.
If the defect has been successfully rectified and if the removal of the defect also includes acceptance of the repaired or new product by the buyer, the aforementioned period of our liability for defects is fully renewed in favor of the buyer and is counted from the moment the buyer received the repaired goods.
Please note that at the time these Terms of Sale were written, spare parts are not available for our products and therefore we do not provide spare parts to our customers.
Upon receipt of your return request, we may also ask you to provide additional information (e.g., pictures of the defective item) or proof of purchase (e.g., order number, invoice number, etc.) before we will honor or decline your request.
In the event that we do not dispute the existence of a defect, you will receive a written notification of recognition of the right to claim and we will carry out the requested remedy as soon as possible, while it is possible that the execution of the claim will be conditional on sending the defective product back. In this case, we will not (or cannot) make a remedy before we receive the product (ie we will not be able to refund you until the defective product has been delivered to us).
In this case, please read the How to return defective products section of these Terms of Sale.
In the event that we dispute the existence of the defect (and the remedy requested by you), we will also send you a written response with our reasons, and regardless of whether we agree with the existence of the defect or not, we will send you our written communication on this matter within 8 days at the latest from the receipt of the return request.
If a refund is granted, you are entitled to a refund of the total amount you paid for the defective product (ie the price of the product including all taxes and delivery costs) from the relevant order, and we will also reimburse you for any shipping costs incurred as a result of our request that the defective product be sent back to us.
We will refund you to the credit/debit card or other payment method you provided when you originally placed your order, or in accordance with the requirements set out in your refund request. Refunds will be made as soon as possible, but no later than 8 working days after the faulty product has been delivered to us.
We do not accept cash on delivery shipments.
How to return defective products
If you require a refund, please read the RETURNS OF DEFECTIVE PRODUCTS section of the Terms of Sale and contact us at info@pruvida.co before sending any defective products.
In the notice of approval of your request for refund and remedy, we will indicate whether we require the return of the defective product. Related to this is a possible refusal to refund the money until the defective product is delivered to us.
In this case, pack the defective product in a standard package and send it as ordinary mail to the address:
Upon receipt of the defective product, we will notify you immediately and carry out the remedy of your choice. If you request a full refund, we will refund you the full amount you paid for the defective product (i.e. the price of the product including all taxes and delivery charges) set out in the relevant Order Confirmation, and we will also refund you the shipping costs , which you spent on sending the defective product back to us.
We will refund you to the credit/debit card or other payment method you provided when you originally placed your order, or in accordance with the requirements set out in your refund request. Refunds will be made as soon as possible, but no later than within 8 working days of the delivery of the defective product to us.
We do not accept cash on delivery shipments.
YOUR RIGHT TO WITHDRAW THE CONTRACT
Without having to give any reason, you can exercise your statutory right of withdrawal and return the product to us in exchange for a full refund.
You can do so by sending an e-mail (or letter / fax message) containing your clear and unequivocal intention to withdraw from the contract within 30 calendar days of the day on which the product was delivered to you or a third party (as you have indicated and referred to the carrier), provided that you ordered multiple products in one order, but they arrived in parts, please do so within 30 calendar days of the delivery of the last product from this order.
It is sufficient for you to send us such notice of withdrawal before the specified withdrawal period expires.
If you decide to withdraw from the contract, you must return the relevant products to us without undue delay, no later than 30 calendar days from the day on which you notified us that you are exercising your right to withdraw from the contract.
We also have the legal right to refuse your right of withdrawal for products which have been made to your specifications, or which have been personalized, or which by their nature cannot be returned, or which are at risk of rapidly deteriorating or expiring minimum shelf life, or if sealed products were delivered that are not suitable for return due to health protection or hygiene reasons, if they are unsealed after delivery.
Please ensure that the products you wish to return do not have any parts missing (eg both pieces of a pair must be returned) and that they have not been used in any way other than is reasonably necessary to decide on their properties and whether you wish to keep them .
If you fail to comply with the above and the value of the products you wish to return has decreased as a result of your unnecessary use, we may hold you responsible for this decrease in value by reducing the compensation amount or, in the extreme case, deny your right of withdrawal altogether.
We will refund to you all monies received by us in relation to the products you cancel, including delivery costs (excluding any additional costs arising from your choosing a delivery method other than the cheapest type of standard delivery we offer), without without undue delay and in any case no later than 14 calendar days from the day we were informed of your decision to exercise the right to withdraw from the contract. However, we may choose to withhold refunds until we receive the products back or until you provide us with proof that they have been shipped.
You can also inform us that you wish to exercise your right to withdraw from the contract by using the printed withdrawal form found below and sending it to our address indicated in the previous paragraph:
(if you wish to withdraw from the contract, please copy the following form, replace the missing information marked with * and send it to us by post)
Email: info@pruvida.co
I, (*please enter your name), hereby announce that I withdraw from the purchase contract regarding the goods (*please enter the name of the goods you purchased on our platform) that I ordered (*please enter the date you purchased the goods ordered) and received on (*please enter the date you received the goods),
Name of buyer (*insert your name)
Buyer’s address (*please enter your address and contact details)
Buyer’s signature (only if this form is sent by mail and in paper form),
On: (*Enter date sent)
Information on refunds in case of withdrawal from the contract
If you wish to exercise your right of withdrawal and receive your funds back, please review the “Your Right of Withdrawal” section of this document or contact us at info@pruvida.co .
When returning products in connection with withdrawal from this contract, you should package the relevant products in a standard package and send them by ordinary mail to:
All cancellation refunds include the total amount you paid for the product, including any taxes and delivery costs (excluding any additional costs resulting from your choosing a delivery method other than the cheapest type of standard delivery we offer) from the relevant order confirmation, whereby we will not reimburse you for any shipping costs incurred by you in returning the product back to us.
We will refund you to the credit/debit card or other payment method you provided when you originally placed your order or in accordance with the requirements set out in the cancellation notice or physical cancellation form.
Refunds will be made without undue delay and in any case no later than 14 calendar days from the day we were informed of your decision to exercise the right to withdraw from the contract.
However, we may decide to withhold refunds until we receive the products back or until you provide us with proof that you have sent the products back.
We do not accept cash on delivery shipments.
EVENTS BEYOND OUR CONTROL
Event Outside Our Control means any act or occurrence beyond our reasonable control, including but not limited to strikes, lockouts or other industrial action by third parties, civil unrest, unrest, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared) or threat or preparations for war, fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic or other natural disaster or failure of public or private telecommunications networks (including but not limited to power outages, mobile network outages and internet failures). This also applies to suspension of our services and/or platform due to maintenance and updating of our systems or those of any party used to provide our services and/or platform, outages of any internet network or in case of mobile network problems if you are not in the coverage area mobile network.
If an event occurs outside of our control that affects the performance of our obligations under these Terms of Sale, we will contact you as soon as possible, provide you with further information, and our obligations under these Terms of Sale will be suspended, with the duration of our obligations being extended for the duration of the event beyond our control.
If an event outside our control affects our delivery of the product, we will agree a new delivery date with you after the event outside our control has ended. You may withdraw from a distance contract if an event outside our control occurs and you no longer wish us to provide the products to you, using the withdrawal procedure as appropriate .
TERMS & CONDITIONS
We reserve all right, title and interest in our and our affiliates’ intellectual property rights, including but not limited to patents, trademarks, service marks, copyrights, database rights, industrial design rights, know-how, confidential information and any other similar rights protected in any country.
Violation of these Terms of Sale in a material and harmful manner may cause us to take such action as we deem appropriate to address the violation, including suspending your access to the Platform, prohibiting access to our other sites, blocking access of computers using your IP address to the Platform, contacting your internet service provider with a request to block your access to our platform and/or initiate legal proceedings against you.
If necessary, we will report any violation of these Terms of Sale to the appropriate law enforcement authorities and cooperate with them by disclosing your identity and/or your personal information to them.
Each of the paragraphs of these Terms of Sale operates independently. If any court or competent authority determines any of them to be illegal or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist that you fulfill any of your obligations under these Terms of Sale, or if we do not exercise our rights against you, or if we do so late, this will not mean that we have waived our rights towards you and that you do not have to fulfill those obligations .
Pruvida does not manage, nor is it responsible for, the information provided by third parties that is accessible to the visitor through the platform.
COPYRIGHT AND OWNERSHIP OF INTELLECTUAL PROPERTY
The related software and content of the Platform, including all text, graphics, logos, buttons, images, audio recordings and computer programs, are the exclusive property of Pruvida or its partners.
All databases (including their selection, arrangement and composition) accessible on this platform are also protected by copyright.
Any unauthorized reproduction, modification, distribution, transmission, further publication, display or performance of the Software or Content on the Platform is strictly prohibited.
PERMITTED USE
This Platform may not be used for any purpose other than the following private and non-commercial purposes: (i) browsing the Platform; (ii) interacting with buttons, contact forms and other aspects of the Platform to make a purchase, (iii) sharing and posting a link to the Platform.
The use of automated systems or software to extract data from the Platform for commercial purposes (“screen scraping”) is strictly prohibited.
COMPLAINTS AND DISPUTES
Pruvida has an effective customer support system for handling complaints, where you can send us any complaint by email to info@pruvida.co and you can also lodge an appeal against any decision or action we may take in relation to your rights, at the above address or at your local consumer protection office.
We will acknowledge receipt of your complaint within five working days and will endeavor to resolve any dispute on mutually agreed terms.
If you believe that your complaint or appeal has not been adequately dealt with, you can also use the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr .
Pruvida has not officially appointed or engaged any mediators or out-of-court dispute resolution providers.
According to EU law, disputes that may arise in connection with this contract concluded at a distance shall be decided by the competent court in whose district the buyer (consumer) resides, while the buyer (consumer) also has the right to file a lawsuit and court proceedings with the protection authority consumer or in court in the Republic of Slovenia.
Effective from / Date of last revision: January 1, 2022
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